We're here and ready to assist you with any questions you may have about our products and services. To help you find the information you need quickly, we recommend checking out our newly updated FAQ section. This section answers all of the most commonly asked questions we receive, and you may be able to find the answer you're looking for there.
If you still need assistance, please don't hesitate to get in touch with us. You can complete the contact form below, send us an email, or use our live chat function during business hours, and one of our team members will respond to you as soon as possible.
Our support hours are Monday to Friday, 9am to 4pm AEST.
Alternatively, you can reach us via: Direct Message: Feel free to reach out to us on Instagram or Facebook. Live Chat: You'll find our live chat button on the bottom right of your screen. We'll respond as soon as possible during our business hours for a speedy resolution.
If you're contacting us about a partial or incomplete delivery or a missing item, please click here for further information.
For your convenience, we've listed our Melbourne and Brisbane office addresses below.
Melbourne Head Office Address: Rivercity House & Home Co HQ, Level 23, 727 Collins Street Melbourne, VIC, 3008 (No Showroom)
Brisbane Office Address: Rivercity House & Home Co, Suite No. 1341, 3/100 Campbell St Bowen Hills, QLD, 4006 (No Showroom)
Being an online retailer gives us the unique ability to keep our costs low, and we're excited to pass those savings onto our customers. Our commitment to providing high-quality products at affordable prices is just one of the many ways we demonstrate our dedication to customer satisfaction.
Although we don't operate any physical showrooms, our support team is always available to answer any questions you may have about our products or services. Whether you prefer to connect with us via email, social media, or live chat, we're here to assist you every step of the way.
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