We hope you and your loved ones are safe and well.
Following Tropical Cyclone Alfred, courier services and local depots are working hard to clear the backlog and restore normal operations. However, due to recent closures and disruptions, there may still be some delivery delays across the network, affecting all states as a flow-on effect from the cyclone and flooding. This means some orders might take a little longer than usual to arrive.
We completely understand how eager you are to receive your purchase, and we truly appreciate your patience. While we don’t handle deliveries directly, we are working closely with our courier partners to minimise delays and get everything back on track as quickly as possible.
If you have any questions about your order, please don’t hesitate to reach out via support@rivercityhouseandhome.com.au, live chat during business hours, or through Instagram and Facebook Messenger. Our team is here to help.
Thank you for your patience, support, and understanding. We’re committed to ensuring your orders arrive safely and as soon as possible.
Warm regards,
The Rivercity House & Home Co Team
