Ex Tropical Cyclone Alfred Update for Southern Queensland & Northern New South Wales

We hope you and your loved ones are safe and well.

We completely understand how excited you are to receive your new purchase, and we truly appreciate your patience during this time. Due to the dangerous rainfall and impacts of Ex Tropical Cyclone Alfred and the subsequent low-pressure system, deliveries to New South Wales and Queensland may experience delays. For the safety of drivers, some local depots are temporarily closed, which means certain orders might not be picked up or dispatched until conditions improve. Additionally, it’s quite common during times of disruption for orders not to be scanned as frequently, so tracking updates might appear less often than usual.

This situation has also had a flow-on effect throughout the whole country, which may result in extended dispatch times for some orders. We sincerely apologise for any inconvenience this may cause and want you to know that we’re doing everything possible to minimise any delays.

Although we don’t handle deliveries ourselves, we are working very closely with our courier partners to keep things moving as smoothly as possible. We’re incredibly grateful for your understanding and patience as we navigate this challenging situation together.

If you know you won’t be home when your delivery is expected, please let us know in advance if you can. We completely understand how disruptive this can be and will do everything we can to delay or hold your order until it’s more convenient for you. Your safety and peace of mind are truly our top priorities.

Please also be aware that road closures and other challenges caused by the severe weather may affect deliveries not only in New South Wales and Queensland but also in surrounding areas. Rest assured, we’re closely monitoring the situation and keeping in touch with our couriers to make sure your orders arrive as soon as possible.

If you need any help or have any delivery enquiries, please don’t hesitate to get in touch with us via support@rivercityhouseandhome.com.au, live chat during business hours, or through Instagram and Facebook Messenger. We’ve brought in extra support staff during this period to make sure your questions are answered promptly and thoroughly.

We’re committed to keeping your orders safe and secure throughout this period. If delays extend beyond what’s reasonable, please reach out to us for an update—we’ll do everything possible to assist.

Thank you so much for your kindness, patience, and support. Please stay safe and take care of yourself and your loved ones. 💖

Warm regards,

The Rivercity House & Home Co Team