We offer free delivery to most metro and regional postcodes across Australia.
Enter your postcode into the Free Shipping Checker on any product page to confirm eligibility. Some remote locations or large items may incur an additional delivery charge.
Once your order has been dispatched, estimated delivery times are:
Victoria: 1–4 business days
South Australia: 2–5 business days
New South Wales & ACT: 3–6 business days
Queensland & Tasmania: 3–7 business days
Northern Territory & Western Australia: 4–14 business days
Metro deliveries are generally faster, while regional and remote locations may take a little longer.
You’re covered. Email support@rivercityhouseandhome.com.au or message us on WhatsApp with your order number and photos of the issue.
We’ll review it quickly and arrange the appropriate solution, such as replacement parts, a replacement, repair or refund.
Yes. Contact us within 7 days of delivery to request a refund, store credit or exchange.
The item must be unused and returned in its original packaging. Original delivery costs and return shipping are not refundable.
For hygiene reasons, opened mattresses, pillows and bedding cannot be returned.
We accept major credit and debit cards, Apple Pay, PayPal, Afterpay, Zip and Klarna.
We can also arrange payment by bank transfer and provide an invoice. Bank transfer funds must clear before your order can be dispatched.
Buy now, pay later options are subject to provider approval and terms.
Yes. Rivercity House & Home Co is proudly Australian owned and operated.
ABN: 18 642 972 209
Certified Australian Owned: #07788
We’ve served more than 70,000 customers nationwide, with local support available Monday to Friday.
We’re Australian owned, trusted by more than 70,000 customers and a two-time ProductReview.com.au award winner.
Customers choose us for:
Our goal is simple: quality furniture at prices more Australian households can afford.
Yes. Rivercity House & Home Co is proudly Australian owned and operated.
ABN: 18 642 972 209
Certified Australian Owned: #07788
We’ve served more than 70,000 customers nationwide, with local support available Monday to Friday.
Our head office is in Melbourne, Victoria. We’re a 100% online retailer with no showroom, helping us keep prices lower and deliver Australia-wide.
Mailing address only — no showroom or returns:
Rivercity House & Home Co
Level 23, 727 Collins Street
Melbourne VIC 3008
Please do not send returns to this address. All returns must be arranged with our support team first at support@rivercityhouseandhome.com.au or via WhatsApp.
We offer free delivery to most metro and regional postcodes across Australia, with tracking and delivery protection included.
Enter your postcode into the Free Shipping Checker on any product page or in your cart for an instant answer. Some remote locations or large items may incur an additional charge.
Yes. All prices shown on our website include GST, so there are no unexpected tax charges at checkout.
Yes. You can split your purchase with Afterpay, Zip or Klarna, subject to provider approval and terms.
We also accept PayPal, Apple Pay and major credit or debit cards.
Yes. We accept NILS purchases up to $2,000, subject to approval from your NILS provider.
Email support@rivercityhouseandhome.com.au or message us on WhatsApp with the items you would like to purchase. We’ll prepare an invoice for your provider and process your order once approved.
We accept major credit and debit cards, Apple Pay, PayPal, Afterpay, Zip and Klarna.
We can also arrange payment by bank transfer and provide an invoice. Bank transfer funds must clear before your order can be dispatched.
Buy now, pay later options are subject to provider approval and terms.
Most standard orders are processed and dispatched within 1–4 business days.
Orders placed over the weekend or on a public holiday begin processing on the next business day. We’ll email your tracking details as soon as your order is on the way.
Yes. We’ll email you an order confirmation, dispatch update and tracking link once your order is on the way.
If you can’t find an email, check your spam or junk folder. Still missing? Contact support@rivercityhouseandhome.com.au or message us on WhatsApp.
Yes. If you find the identical item cheaper from another Australian retailer, contact us within 24 hours of ordering and we’ll review the price.
Email support@rivercityhouseandhome.com.au or message us on WhatsApp with the competitor’s link or screenshot and your postcode.
The item must be new, in stock and identical, with the total price including delivery. We don’t match marketplaces, overseas sellers, discount codes, auctions, clearance, ex-display or refurbished items.
We aim to process and dispatch most standard orders within 1–4 business days.
Once dispatched, estimated delivery times are:
Victoria: 1–4 business days
South Australia: 2–5 business days
New South Wales & ACT: 3–6 business days
Queensland & Tasmania: 3–7 business days
Northern Territory & Western Australia: 4–14 business days
Metro deliveries are generally faster, while regional and remote locations may take a little longer.
As soon as your order is dispatched, we’ll email your tracking link so you can follow its journey and view the courier’s latest estimated delivery date.
Every order also includes delivery protection at no extra cost. In the rare event of damage or loss during transit, you’re automatically covered — contact us and we’ll work to fix it fast.
Your tracking link is emailed automatically from support@rivercityhouseandhome.com.au as soon as your order is dispatched.
Can’t find it? Check your spam or junk folder, then email us or message us on WhatsApp and we’ll resend it.
Most orders are sent with Authority to Leave, so the courier may leave your order in a safe place if no one is home.
Prefer otherwise? Email support@rivercityhouseandhome.com.au or message us on WhatsApp after ordering, and we’ll pass your request to the courier where possible.
Apartment and unit deliveries are generally made to the ground floor, reception or building entrance.
For large or heavy items, please arrange someone to help move your order to your level after delivery.
We’re a 100% online Australian retailer, so we don’t operate a public showroom, offer warehouse pickups or accept payment on collection.
This helps us keep overheads — and our prices — lower. Every order is securely paid before dispatch, sent from our Australian fulfilment network and delivered with tracking and transit protection included.
You’ll receive tracking as soon as your order is on the way, and our support team is here if you need help at any stage.
Every order is automatically protected against:
There’s nothing extra to buy or opt into. If something goes wrong, contact us and we’ll arrange the appropriate replacement, parts or refund as quickly as possible.
Yes. Furniture and homewares include a 12-month warranty, while mattresses include a 5-year warranty.
This covers genuine faults in materials or workmanship. It does not cover misuse, incorrect assembly, accidental damage or normal wear and tear.
Not sure if your issue is covered? Email support@rivercityhouseandhome.com.au or message us on WhatsApp.
Email support@rivercityhouseandhome.com.au or message us on WhatsApp with:
We’ll review your claim and arrange the appropriate solution, such as replacement parts, an exchange, repair or refund.
Please don’t return anything until our team provides instructions. If a return is required, we’ll arrange the next steps.
Contact support@rivercityhouseandhome.com.au or message us on WhatsApp within 7 days of delivery.
The item must be unused, unassembled and in its original packaging. Please include your order number and photos showing its condition.
Once approved, we’ll provide return instructions. Return shipping and the original delivery cost will be deducted from your refund.
Opened mattresses, pillows and bedding cannot be returned for hygiene reasons. Please don’t send anything back before receiving approval.
First, check all packaging carefully, including inside foam, wrapping and between panels. For beds, parts are often stored inside the headboard for safer shipping.
Still missing? Email support@rivercityhouseandhome.com.au or message us on WhatsApp with your order number and a photo of the instruction manual showing the missing part.
We’ll identify it and arrange a replacement as quickly as possible.
If you haven’t found the answer you’re looking for, our friendly support team is here to help.
Contact us by email, WhatsApp or social media, and we’ll respond as quickly as possible during our support hours.
Support hours: Monday to Friday, 9:00 am–5:00 pm AEST
Whether you have a question before ordering or need help with an existing order, you can shop with confidence knowing our team is here to support you.
