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Most orders are shipped from our main warehouse in Victoria, ensuring fast and reliable delivery.
All orders come with full tracking and insured protection against loss, damage, or theft for complete peace of mind.
Yes, every product includes a full 12-month Australian warranty for peace of mind.
Yes, we are 100% Australian owned and operated, proudly certified under Australian Owned ID: #07788.
Rivercity Furniture operates under ABN 18 642 972 209, supporting local jobs, local couriers, and the Australian economy.
We provide detailed product descriptions and showcase genuine customer reviews to help you make informed choices. With hundreds of verified 5-star ratings and an excellent reputation on ProductReview.com.au, our customers' feedback speaks for itself.
Every product also comes with a 12-month warranty, and we include complimentary shipping protection insurance to cover loss or damage in transit — so you can shop with total confidence.
We accept all major Credit and Debit Cards, as well as Apple Pay, Google Pay, Shop Pay, Afterpay, Zip, and Klarna.
We also accept manual bank transfers, though please note that your order will be dispatched only after the payment has cleared. If you’d like to pay via bank transfer, simply contact our customer care team and we’ll create a manual order for you.
For most Aussie postcodes, yes, it absolutely is! We offer free insured delivery to the vast majority of locations.
That said, some remote or far regional areas may attract a small delivery surcharge due to courier access.
Want to double check your area? Just scroll up to the "Free Shipping Checker" located towards the top of this page, enter your postcode and you’ll get an instant answer. Easy!
No problem at all, just contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to accommodate your request and issue a full refund.
Once an order has been handed to the courier, cancellations are no longer possible, but we may still be able to assist through our change of mind return process.
We totally get it, sometimes things just don’t suit your space. That’s why we offer change of mind returns within 7 days of delivery on most items.
Under Australian Consumer Law, businesses aren’t required to accept change of mind returns, but at Rivercity Furniture, we go above and beyond to ensure your satisfaction.
To qualify, all we ask is that the item is:
Once your return has been received and inspected, we’ll issue a full refund minus any shipping fees incurred for both delivery to you and the return back to us.
Just reach out to our friendly team within 7 days of receiving your order and we’ll walk you through the simple return steps.
Absolutely. As soon as your order ships, you’ll get a tracking link by email. You can follow its journey right to your doorstep.
And if you need help at any point, just shoot us a message — we're real people and we actually reply.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible!
Extremely easy to build. Very comfy. Shame it hasn't stopped raining since we put it together,,,we haven't been able to enjoy it yet!! Highly recommend!
Floor rug is lovely, bright colours, brightens up the room and looks really great. Very affordable
Love my new shelves they are so much better than what I had!
Very happy with the 4 Sloane Bentwood Bar Stools. They look great, feel sturdy and were easy to put together. The quality is better than expected for the price and they fit perfectly in our space. Comfortable to sit on and the finish gives them a really modern look. Would definitely recommend.
Great product. Easy to assemble
They look so good! Love them in my new house.
Love the look and style! Very happy with purchase
We are very happy with our pine console fits perfectly into a small area in our apartment. Happy with the entire process from ordering to delivery.
Love loved loved my Christmas tree. Easy to order and quick delivery. I would highly recommend
Perfect size for a small space. Love it and the lights look amazing. Thank you!
Purchased a king bedhead. Delivered promptly, expertly packed, great quality and unbelievable low price of about an 8th of what you'd pay in the shops. I have purchased a number of products from Rivercity all with the same awesome outcome.
Excellent Service.
A beautiful big full Christmas Tree. Looks expensive and is very impressive. I love it 🎄
This tree looks great as it is, especially with the built in lights turned on even during the day. The red berries dotted around the tree provide contrasting colour. Add a few choice ornaments and it turns into a beautiful, slimline feature suitable for any room.
The tree was great, perfect for the small space and easy to erect. The description was on point and it doesn't need too much decorating which suited us perfectly. Great price as well.
So very happy with my tree. Quality it great, it looks so lovely light up.
You’re just one step away from joining the Rivercity family! Take a peek at how others are styling their new pieces to create beautiful, cosy spaces.
