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Most standard orders are processed and dispatched within 1–4 business days. You’ll receive tracking by email as soon as your order is on the way.
Most orders are dispatched from our main warehouse in Victoria, with some smaller items shipping from Sydney.
All orders are sent from within Australia using trusted courier partners, with tracking and delivery protection included. You’ll receive your tracking link by email as soon as your order is on the way.
Yes. We offer free tracked delivery to most metro and regional postcodes across Australia, with delivery protection included at no extra cost.
Enter your postcode into the Free Shipping Checker for instant confirmation. Only some remote locations or unusually large items may require an additional surcharge, which will be clearly confirmed before dispatch.
Yes. You’re fully covered from the day your order arrives.
Furniture and homewares include a 12-month warranty, while mattresses include a 5-year warranty. There’s no extra cost and no warranty registration required.
If a genuine fault occurs, contact our support team and we’ll make it right with the appropriate parts, repair, replacement or refund. Your Australian Consumer Law rights also apply.
Yes. We are proudly Australian owned and operated, with our head office in Melbourne.
ABN: 18 642 972 209
Certified Australian Owned: #07788
We have served more than 70,000 customers across Australia, with local support available before and after your purchase.
You can shop with confidence. We provide detailed photos, specifications and product information so you know exactly what you’re ordering.
We’re trusted by more than 70,000 Australian customers, are a two-time ProductReview.com.au award winner, and every purchase is backed by warranty and Australian Consumer Law protections.
If your item arrives damaged, faulty or not as described, contact us and we’ll make it right.
Every order includes delivery protection at no extra cost. In the rare event of damage or loss in transit, contact us and we’ll arrange the appropriate replacement, parts or refund immediately.
We accept major credit and debit cards, Apple Pay, PayPal, Afterpay, Zip and Klarna through our secure, encrypted checkout.
Prefer bank transfer? Contact us and we can provide an invoice. Funds must clear before your order is dispatched.
Buy now, pay later options are subject to provider approval and terms.
Contact us as soon as possible and we’ll do our best to stop the order before dispatch and arrange a refund.
If it has already been dispatched, you can still request a change of mind return within 7 days of delivery, provided the item is unused, unassembled and in its original packaging.
Email support@rivercityhouseandhome.com.au or message us on WhatsApp.
Yes. As soon as your order is dispatched, we’ll email you a tracking link so you can follow its journey to your door.
If your order is sent in multiple parcels, you may receive more than one tracking link. Can’t find the email? Check your spam folder or contact us and we’ll resend it straight away.
Yes. Our checkout is secure and encrypted, and we never have access to your full card details.
Most orders are sent with Authority to Leave, so the courier may leave your parcel in a safe place. You can contact us after ordering if you would prefer otherwise.
My 4D chair is everything I expected it to be. How glorious to have a daily massage
I love these bar seats. They are comfortable and look stunning.
I love my new shower heads!!!!
Placing the order was easy & arrived reasonably quick, easy to install I even bought a second one for our other bathroom.
I just love it, but my cat loves it as much as me and has taken possession of it
Extremely easy to build. Very comfy. Shame it hasn't stopped raining since we put it together,,,we haven't been able to enjoy it yet!! Highly recommend!
Floor rug is lovely, bright colours, brightens up the room and looks really great. Very affordable
Love my new shelves they are so much better than what I had!
Very happy with the 4 Sloane Bentwood Bar Stools. They look great, feel sturdy and were easy to put together. The quality is better than expected for the price and they fit perfectly in our space. Comfortable to sit on and the finish gives them a really modern look. Would definitely recommend.
Great product. Easy to assemble
They look so good! Love them in my new house.
Love the look and style! Very happy with purchase
We are very happy with our pine console fits perfectly into a small area in our apartment. Happy with the entire process from ordering to delivery.
Love loved loved my Christmas tree. Easy to order and quick delivery. I would highly recommend
Perfect size for a small space. Love it and the lights look amazing. Thank you!
Purchased a king bedhead. Delivered promptly, expertly packed, great quality and unbelievable low price of about an 8th of what you'd pay in the shops. I have purchased a number of products from Rivercity all with the same awesome outcome.
