Partial & Incomplete Delivery Notice
Update: 04th July 2022
Time: 09:00AM AEST
Dear Rivercity House & Home Co customers,
We would like to advise that partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies, combined with the aftermath and backlog following the devastating flooding across our country.
There is no cause for alarm if you receive a delivery that does not contain all of your items at the same time.
Reasons why you may receive a partial delivery:
1. We have shipped your items with a single courier, but some items have fallen behind in transit.
2. We have shipped your items from our different warehouses.
3. We have shipped your items with different couriers due to the couriers package weight and size limitations for your postcode (This helps us to maintain FREE shipping for most Australian postcodes)
Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery.
With this in mind, we kindly ask that customers do not contact Rivercity House & Home Co support about partial deliveries until their estimated delivery window has been exceeded from the day of the dispatch notification:
VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.
If your estimated delivery window has been exceeded, please reach out to our customer support team: firstname.lastname@example.org and include your name, order number, and description / tracking information of what item is missing.
We thank you for your continued support, patience and understanding during our busiest time of the year.
Rivercity House & Home Co | Dispatch Team