ATTENTION:
If the customer change their mind and want to cancel the order, please contact us within 2-3 hours after placing the order. Or, once the package is dispatched, we won't be able to intercept packages in transit. Please understand.
Your payment information is processed securely, encrypted at checkout, and we never store or have access to your full payment details.
Pay later services are subject to approval; provider T&Cs and late fees may apply.
✔️ 2x ProductReview award winners!
✔️ Interest-free with Afterpay, Zip & Klarna
✔️ Free insured delivery to most Aussie postcodes
✔️ Complimentary shipping protection included
✔️ Live tracking with every order
✔️ 60-month Aussie warranty on mattresses
✔️ 12-month Aussie warranty on all other items
✔️ Easy returns & exchanges
✔️ Local support via WhatsApp, live chat, email or socials
Thousands of happy customers. Zero showroom pressure. Just great value, delivered.
Yes. Assembly is designed to be straightforward, with clear step-by-step instructions and all required hardware included.
Most customers find the process simple and hassle free. For larger items, having a second person help can make assembly even quicker.
Yes. We offer change of mind returns on most items within 7 days of delivery.
The item must be unused, unassembled and in its original packaging. Simply contact our friendly support team and we’ll guide you through the return process.
Yes. We offer free tracked and insured delivery to most metro and regional postcodes across Australia.
Some remote locations may incur an additional surcharge. Enter your postcode into the Free Shipping Checker further up the page for an instant answer.
Most orders are dispatched from our main warehouse in Victoria, while some smaller items may ship from Sydney.
Every order includes tracking and delivery protection against loss or damage in transit, so you can shop with confidence.
Yes. All products include a 12-month Australian warranty, while mattresses include an extended 5-year warranty for added peace of mind.
Yes. You can split your purchase into interest-free payments with Afterpay, Klarna or Zip at checkout, subject to provider approval and terms.
Yes. We’ll email your tracking link as soon as your order is dispatched, so you can follow its journey from our warehouse to your door.
Can’t find it? Check your spam or junk folder, then contact us by email or WhatsApp.
Our friendly support team is here to help before, during and after your purchase.
You’re just one step away from joining the Rivercity House & Home Co family! Take a peek at how others are styling their new pieces to create beautiful, cosy spaces.
Rest Assured, You’re in Good Hands
