The 24-Hour Reply Rule: Meta automatically locks our messaging window 24 hours after your last text. If you message outside business hours, that window can close before our team returns.

Messaging on a weekend? Please use email instead: Because WhatsApp's 24-hour window will expire before our support team returns on Monday, we strongly recommend emailing support@rivercityhouseandhome.com.au. Also, if you reach out on both WhatsApp and email, our team will reply via email by default since email threads never close.

We are never ignoring you: If you haven't received a response, our reply window on WhatsApp simply closed. Send a quick follow-up message (e.g. "Following up") to reopen the window so our team can answer.